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Return Policy

HOWHITE provides you with the easiest payment and delivery method. At HOWHITE, we make the purchases easier for you , and bring the opportunity to try it out with the items you like. From the moment the product arrives in your hands, you will have a seven-day appreciation period (including holidays); if the product is not to your liking, HOWHITE will handle return or exchange for you if the product has not been artificially damaged, or otherwise broken. 

Appreciation hesitation period is not a trial period: According to the provisions of Article 19 of the Consumer Protection Law, you are entitled to a 7-day appreciation period (including national holidays) after receiving the goods. The appreciation period is for your referencing, viewing, tasting, and comparison. The appreciation period is not a trial period. You can request a refund within 7 days with return of products.

Returns are not accepted in the following situations: 

7 days hesitation period return time limit has passed. (overdue return)

The product has been opened or has been used (for example, the wrapping tape or box has been torn off).

Merchandise is not well packaged, damaged, damaged or incomplete.

The invoice is missing.

Unless the product is defective, items cannot be returned or exchanged once the original packaging is broken. Please check before you purchase. 

Product integrity

Including but not limited to the product itself, accessories, instruction manuals, original packaging boxes, gifts, stickers, etc. Please do not miss any accessories, disassemble, or damage the product.

If it is lost, damaged, or has signs of use, it may affect your return. According to the degree of damage, the necessary cost of restoration will be deducted from the refund.

If you want to apply for a replacement due to an order error (such as buying the wrong product, style, size, etc.), or disliking the product and other personal factors, please contact the customer service staff. You will need to pay for the shipping cost of the product and we will assist you with the exchange request. 

Return/Exchange Process

Go to the order record and click "Return/Exchange Application" and tell us the reason for return/exchange.

If it is a product problem such as quality, missing parts or errors, please provide photos/videos and sent to the customer service email address.

Customer service contact you.

Go to 711 and send the item back to the return address.

Confirm that the returned item is correct.

We re-send a new product (exchange)/refund (return) you


Return Instructions

Returns: Please restore the returned item to its original condition and ensure that it will not be damaged during shipping due to packaging issues. Within 5 working days of submitting a return request, please go to the 711 or FamilyMart listed on the website for returns and mail out the item. If you have an expected delivery date, or need to change the return address, please contact HOWHITE customer service first.

Refund: After the products are received and confirmed, we will complete the refund/refund within 7-10 working days

Refund: If you pay by credit card or LINE PAY when ordering, we will refund directly to your credit card account. Due to the different working hours of each bank, it is expected to be credited within 7-21 days after the refund. You can confirm the refund details on the credit card statement, or check with your credit card issuing bank.

Refund: If you choose cash on delivery or remittance when ordering, you must provide the refund account information, and we will refund directly to your designated account.

Refund amount calculation

For orders entitled to free shipping, the refund amount will be deducted from the shipping fee if the return does not reach the free shipping threshold.

If the order is done with discount, the discount amount will be deducted from the refund amount after the return does not reach the discount threshold.

If there are multiple items/markup discounts for returned items, the reserved items will be calculated at the original price

Exchange Instructions

Only exchanges between the same product are provided. If the product has different sizes, colors and other styles, it is considered a different product and cannot be replaced. It needs to be processed as a return, and the customer needs to place a new order.

Please restore the product to its original condition and ensure that it will not be damaged during shipping due to packaging problems. We will contact you about the exchange within 5 working days of the request. If you have an expected delivery date or need to change the delivery address, please contact HOWHITE customer service first.